Privacy Policy

This Privacy Policy explains how Point Cloud Solutions SRL, trading as Klusterra ("we", "us", or "our"), collects, uses, and protects information about you when you visit our website or engage our services.

Point Cloud Solutions SRL is registered in Romania. We also operate from London, United Kingdom. By using this website you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, and any details you voluntarily provide when reaching out to us.
• Usage data — pages visited, time spent on site, referral source, browser type, and device information, collected through standard web analytics.
• Communications — the content of emails or messages you send us.

We do not use cookies for tracking or advertising purposes. We do not collect sensitive personal data.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you have requested.
• Improve and maintain this website.
• Fulfil our legal and contractual obligations.
• Send relevant communications where you have consented to receive them.

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:

• Contractual necessity — to deliver services you have engaged us for.
• Legitimate interests — to operate and improve our business, where those interests are not overridden by your rights.
• Consent — where we have asked for and received your explicit consent.
• Legal obligation — where we are required to process data by law.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

5. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• With trusted service providers who process data on our behalf and are bound by appropriate data processing agreements.
• Where required by law, regulation, or a lawful request from a public authority.
• In connection with a merger, acquisition, or sale of assets, where the receiving party agrees to honour this policy.

6. International Transfers

As we operate across Romania and the United Kingdom, your data may be transferred between these jurisdictions. Both are subject to robust data protection frameworks. Where data is transferred outside the European Economic Area or UK, we ensure appropriate safeguards are in place in accordance with applicable law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at hello@klusterra.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact

For any questions or concerns regarding this policy, please contact us:

• Email: hello@klusterra.com
• Point Cloud Solutions SRL, Bucharest, Romania
• Klusterra, London, United Kingdom